Returns & Refunds Policy

At French Avenue, we take great care in packaging and delivering your fragrances. However, if your order arrives damaged, broken, or pilferaged, we’re here to make it right.

Eligibility for Returns

• Items may be returned provided that they are sealed and unopened.
  
• If an item arrives damaged, broken, or pilferaged, you must notify us within 48 hours of delivery and provide supporting photos or videos of the product and packaging.
  
  
• All returned items must be sent back in their original packaging.
  
  
• Please note that return shipping costs will be the responsibility of the customer.
  

Returns Process

1. Request a Return
   
   - Within 30 days of delivery

   - Within 48 Hours for damaged items  

2. Items must be sealed, unopened, and returned in their original packaging. 

3. Return the item to the following address:
   
   OHA International Ltd
   Unit 90 The Grid
   Lockfield Avenue
   Enfield
   EN3 7PX
   

Refunds & Replacements

• Once your return is received and inspected, we will notify you of the approval.

• You may choose between:

  • A replacement of the same product (subject to availability), or

  • A full refund to your original method of payment.

• Refunds are typically processed within 5–7 business days after approval.

Non-Returnable Items

• Due to hygiene and safety reasons, we cannot accept returns for opened or used fragrance bottles unless they were received damaged.

For assistance with a return or refund, please contact our customer support team at support@uk.shopfrenchavenue.com